Terms & Conditions

Introduction

When shopping at FELIX BRESLER you are agreeing to our terms and conditions. 

Shape, Color & Surface

FELIX BRESLER JEWELRY is entirely handcrafted in precious materials and are therefore unique meaning each piece of jewelry may vary in both shape and expression. Some pieces are copies of an original, but every piece is always finished by hand.

The matte surface of the jewelry are purposely made to look like it has been lying under ground for centuries, this gives the jewelry soul and a timeless expression. 

Over time the metal surface will eventually develop a patina which naturally occurs due to wear and tear. This means that parts of the surface will get more shine and other parts stay matte. 

The color of the jewelry and gemstones might vary and depends on the screen settings and resolution on your device. We have made every effort to portray the jewelry and gemstones as truthful as possible.

 

Order

FELIX BRESLER JEWELRY is made by order (except from our one of a kind pieces), this means the production of your jewelry will begin after you have placed your order. This affects production and delivery time. Please read the Delivery section. All production takes place in Copenhagen at FELIX BRESLER, Store Kongensgade 96 (physical shop and workshop).

You can place your order through our webshop www.felixbresler.com or by contacting us by email info@felixbresler.com or phone 0045-60640235. 

If you have any wishes to make design- or material changes (read more in the 'Bespoke Orders' section), please contact us by email to place your order and we will get back to you as soon as possible.

When placing your order it is required that you inform us your full authentic name, your billing and shipping address, and valid credit card information. We have the right to reject any order if the requirements are not met, in case of pricing or information error or if there is any detection of fraud.

Bespoke order

In the process of purchasing bespoke or one-of-a-kind jewelry pieces from FELIX BRESLER, here's what you need to know: 

  • Agreed Design Direction: This refers to a mutual understanding between you and FELIX BRESLER about the design direction of a custom-made bespoke piece.
  • Design Adjustments: After agreeing on the design direction, you may request up to 2 adjustments (in rare cases, up to 3) during the creation process. These adjustments may refine the existing composition and do not entail an additional redesign.
  • Nonrefundable Deposits: Once the Agreed Design Direction has been established, a deposit based on an estimated End Price will be calculated and required prior the start of production. This deposit serves as a binding commitment from both parties and is therefore nonrefundable.
  • Additional Charges: Significant changes in volume or design during adjustments may acquire additional charges.
  • Felix's Artistic Vision: Felix's artistic vision guides the design direction, tailored to your preferences through consultation. However, final design decisions and solutions are made based on his expertise.
  • Clear Expectations: We highly recommend to consider your personal preferences and have a clear vision of the design, prior to requesting a bespoke piece. This will help enhance the communication process and ensure your satisfaction with the final product. 
  • In-Person Meeting: Prior to purchasing bespoke designs and upon agreeing on the design direction, an in-person meeting is highly recommended and may be required.

    This concise and clear guidance ensures your involvement in the design process, with FELIX BRESLER's expertise shaping a unique jewelry piece to your preferences.

     

    Delivery / Shipping

    With each order we will be in contact with you about the process of making your jewelry and the estimated delivery time. This applies for all our jewelry and any custom made and bespoke pieces.

    Please be aware that each piece is handcrafted and will take time to produce.

    Felix Bresler provides worldwide shipping. Every order is send fully insured and Priority shipment, with tracking number. Depending on your location we use different shipping companies. 

    Denmark: PostNord and DHL

    Internationally: DHL

    Please be advised that orders outside of EU may be subject to custom fees upon arrival in your country. These expenses are not covered by Felix Bresler.

     

    Pick-Up

    We offer the opportunity for you to pick-up your order at our store in Copenhagen. 

    You can either schedule an appointment or come by in our opening hours. This is of course free of charge.

     

    Monday 10:00-16:00

    Tuesday-Friday 10:00-17:30

    Saturday 10:00-13:00

     

    Address:

    Felix Bresler 

    Store Kongensgade 96

    1264 Copenhagen

    Denmark

     

    Phone: +4560640235

    Mail: info@felixbresler.com


    Return & Refund Policy

    The right of return applies within 14 days of delivery.
    Please note that all made-to-order or custom-made/bespoke jewelry is nonrefundable and is considered a final sale, and the right of withdrawal from the purchase does not apply to this. Made-to-order and bespoke jewelry includes production of the jewelry is being made after placed order which is based on the customers wishes which applies to specific size, design and     gemstones.

    Please contact us within 24 hours of delivery if you have received an incorrect or damaged item. The jewelry must be in same condition as when you received it, unworn and unused, as well as in the original packaging and shipping box. Rejected items will be returned to the customer without reimbursement of the purchase price.

    A returned item must come from the same country as which it was originally shipped.

    All returns are presented to quality control for inspection. In case of a return showing any trace of use, creating a loss of value to the item, or returned without the original- or damaged packaging, will result in the return being rejected. Rejected items will be returned to the customer without reimbursement of the purchase price.

    Any potential losses due to currency fluctuations will not be reimbursed in a credit card refund. 

    When we receive the jewelry we will refund your purchase, if it meet our return policy. Please allow 3-7 bank days before the refund is visible in your bank account. 

    If the jewelry doesn’t meet our standards for return it will not be accepted.

    For inquiries regarding this section please contact us at info@felixbresler.com or by phone +4560640235. 


    2 Year Guaranty Warrant

    For jewelry bought at our store in Store Kongensgade or our webshop there is a 2-year warranty valid from the day of purchase. We therefore recommend that you save your receipt as proof of purchase. 

    Should you experience problems with your jewelry within this period we will repair it free of charge. This applies only for production or material errors. Therefor the warranty does not cover normal wear, any misuse of the jewelry or other damaging behavior.

    Please contact us on either email or phone and we will send a return label for shipping. You are also welcome to stop by our shop.